FitBit Customer Service Experience, Part Two

And now I have a response:

Hi Richard,
We’re sorry that you’re having trouble with the Fitbit app and we thank you for bringing the issue to our attention. We’ve passed it on to our engineering team for research.
We appreciate your patience with this matter. Please let us know if we can assist you further.
Robie Neil R. and the Fitbit Team

So, yeah. A boilerplate canned answer.  I doubt there’ll be any follow-up, but let’s see.


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